Welcome to Victoria’s Food Hub! We are thrilled to bring a diverse culinary journey—from authentic West African delicacies to custom Irish and Asian menus—straight to your table. To ensure the highest quality of service, fresh ingredient sourcing, and seamless coordination for your events or individual meals, we have established the following booking and payment guidelines.
By placing an order or booking our catering services, you agree to the terms outlined below.
1. Individual & Bulk Meal Orders
For standard online restaurant orders, comforting meals for one, or routine bulk meal deliveries:
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Full Payment: All standard online orders must be paid in full at the time of checkout through our secure online payment gateway.
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Order Confirmation: Your order is only officially confirmed and sent to our kitchen once payment has been successfully processed.
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Modifications & Cancellations: Because our meals are prepared fresh and made with heart, cancellations or modifications for individual meals must be requested at least 24 hours before the scheduled pickup or delivery time.
2. Event Catering & Custom Menus
For large celebrations, corporate events, and specialized cultural or global fusion menu curation:
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Booking Deposit: To secure your event date on our calendar, a non-refundable deposit of 50% of the total estimated quote is required at the time of booking.
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Final Guest Count & Menu Selection: Your finalized custom menu selection and final headcount must be submitted at least 14 days prior to the event date. We cannot decrease the billable headcount after this deadline, though we will try our best to accommodate last-minute additions.
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Balance Payment: The remaining 50% balance must be cleared no later than 7 days before your scheduled event. Failure to remit the final payment by this deadline may result in the automatic cancellation of your booking and forfeiture of your deposit.
3. Accepted Payment Methods
To make your checkout experience as smooth as possible, we accept:
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Major Credit and Debit Cards (Visa, Mastercard, American Express via our secure online portal).
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Secure digital payment links for custom corporate invoices and tailored catering packages.
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Note: We do not accept cash on delivery (COD) or personal checks.
4. Cancellations & Rescheduling (Catering Services)
We understand that plans can change, and we strive to provide a welcoming, supportive experience even when unexpected adjustments occur:
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Rescheduling: If you need to change your event date, you may apply your deposit to a new date within 6 months of the original booking, provided you notify us at least 10 days prior to the original event date and subject to kitchen availability.
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Cancellations:
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Cancellations made 14 days or more before the event will forfeit the initial 50% deposit, but no further charges will apply.
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Cancellations made less than 7 days before the event are non-refundable, as ingredients, custom menu curation, and staffing allocations will have already been finalized.
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5. Dietary Restrictions & Food Safety
- Custom Adjustments: Our culinary expertise is highly diverse, and we happily accommodate allergies, vegan/vegetarian preferences, or specific cultural preparation requirements.
- Advance Notice: All dietary restrictions and severe allergies must be explicitly disclosed in writing during your enquiry or menu finalization phase. While we take every precaution to prevent cross-contamination, our kitchen handles diverse global ingredients (including nuts, gluten, and dairy).
6. Sunday-Only Delivery & Order Cutoff Schedule
To ensure absolute freshness and authentic preparation, Victoria’s Food Hub operates on a strict, specialized single-day delivery schedule:
- Weekly Delivery Day: All standard restaurant orders and meal deliveries are dispatched exclusively on Sundays.
- The 2-Day Cutoff Rule: To receive your meals on the immediate upcoming Sunday, your order must be placed at least two days in advance—no later than Friday at 11:59 PM.
- Late Orders & Rollovers: Any orders placed after the Friday night cutoff (including all orders placed throughout Saturday and Sunday) will be automatically rolled over into our kitchen schedule for the following week’s Sunday delivery cycle. No exceptions can be made due to our fresh ingredient sourcing timelines.
7. Data Collection & Storage Policy
By checking the acceptance box on our enquiry form or proceeding with a transaction, you explicitly state: “I agree that my submitted data is being collected and stored.” We value your privacy and handle your details under strict data protection principles:
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What We Collect: When you fill out an enquiry or checkout form, we collect information necessary to process your request. This includes your name, contact details (email and phone number), event particulars (date, venue location, guest count), and organization name.
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Why We Collect It: This data is used solely to generate comprehensive catering quotations, schedule kitchen prep, organize delivery logistics, and communicate updates regarding your booking.
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How Long We Store It: Your data is kept securely in our system only for as long as necessary to fulfill our catering services, maintain financial records, or resolve customer service follow-ups.
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Data Security: We employ secure protocols, encrypted payment integration channels, and restricted-access dashboards to ensure your information is safe from unauthorized access. We never sell, trade, or share your data with outside third parties for marketing purposes.
Questions?
If you have any questions regarding your invoice, custom billing arrangements, or specific booking timelines, please get in touch with our team via the Enquiry Form or contact us directly. We look forward to serving you with warmth!